The
legal
stuff.
We take your privacy seriously. Below you will find full details of what personal information we collect, why we collect it, and how we use it.
Last updated 10/07/2026
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
Flat 5, 3 Medina Villas, Hove, East Sussex, BN3 2RJ
Telephone
What information we collect, use, and why
Providing services and goods
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Information relating to compliments or complaints
Operation of customer accounts and guarantees
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
Service updates or marketing purposes
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
Complying with legal requirements
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations
Dealing with queries, complaints or claims
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
You have the right to ask us to delete your personal information. Read more about the right to erasure.
You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
You have the right to object to the processing of your personal data. Read more about the right to object to processing.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting and using your data
Providing services and goods: Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time. Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
Operation of customer accounts and guarantees: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Service updates or marketing purposes: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal requirements: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Dealing with queries, complaints or claims: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you.
How long we keep information
We retain customer contact details, job records, and financial information for six years from the date of the last transaction, in line with our legal and contractual obligations. Photographs taken for job purposes are deleted once they are no longer needed. We hold marketing preferences until you tell us you no longer wish to hear from us.
Who we share information with
Others we share personal information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address
Information Commissioner's OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint